Frequently Asked Questions

Answer : To date, we specialize in the Twingo 1 and exclusively sell spare parts for this vehicle. Our catalog is growing daily with the addition of new part numbers.

Answer : We are at your service. If you cannot find an item in our online store, you can contact us And if we can, we will help you. It is advisable to send us a photo of your vehicle's identification plate.

Answer : To give you the right advice, we invite you to read the article How to properly identify your Twingo?.

Answer : We take great care to specify, on all our product sheets, the compatibilities and points of vigilance, where applicable. Also, the phases (1, 2, 3 or 4), the collections and the engine codes (C3G, D7F, D4F) are indicated.

Answer : We sell exclusively new parts, as well as refurbished spare parts, often referred to as "Exchange Standard," which generally require the return of the original part. This is clearly indicated on the product page. Finally, we offer repair services for electronic modules (computers, gauges, etc.), also specified on the product page. In this case, it involves the repair of your own equipment.

Answer : We can sell certain original "OE" (Renault) parts, when available. The majority of the spare parts we distribute are of the same quality as the originals and are therefore called "OEM" or "OES." They offer excellent value for money. Finally, in some cases, we complement our products with a range of high-quality aftermarket parts, rigorously validated and tested by us to guarantee you the best balance between budget, reliability, and durability.

Answer : Our body parts are generally supplied primed (ready to paint) or in raw black plastic. We cannot supply painted body parts due to color matching and consistency once installed. However, we do offer body accessories for sale, allowing you to carry out additional work.

Answer : No, it's not mandatory. You can absolutely validate your cart and place your order as a "Guest," without creating an account or password. You'll simply need to provide your email address and contact information for delivery and billing.

However, we offer you the option to create an account when you confirm your order. It's completely free and allows you to:

• Save your information to order faster next time.

• Track the progress of your parts delivery in real time.

• View and download your invoices at any time.

Answer : Placing an order on FroggyParts is child's play. Here are the few steps to follow to complete your purchases with complete peace of mind:

• Confirm definitively: Click the "Order" or "Proceed to Payment" button. Once payment is validated, you will immediately receive a confirmation email with your order summary and invoice.

• Access your shopping cart: Once you have added your items, click on the shopping cart icon (top right of the screen) and then on the "View cart" or "Order" button.

• Please provide your contact details: Enter your email address and delivery address. This is where you can choose to create an account (optional) to track your package more easily.

• Choose your delivery method: Select the option that suits you best (home delivery or to a collection point/locker). The price and estimated delivery time will be displayed automatically.

• Select your payment method: Choose payment by Credit Card (via Stripe) or by PayPal, then tick the box to accept our general terms and conditions of sale.

Answer : Yes, at 100 %. The security of your transactions is our top priority. Our website uses the HTTPS encryption protocol (SSL certificate), which means that all your banking information is fully encrypted and protected. We never have access to your card numbers.

To pay for your purchases on FroggyParts, you have the choice between two leading and completely secure solutions:

• Via PayPal: You can pay in one click by logging into your PayPal account, using your balance or your saved bank card, without having to enter your details on our store.

• By Credit Card (via Stripe): We accept Visa, Mastercard, and Carte Bleue. Payment is instant and includes 3D Secure security (validation via your banking app or SMS) to prevent fraudulent use.

Answer : All our products sold are guaranteed for 2 years from the date of delivery (Art. L217-4 of the Consumer Code), including our electronic repairs.

Answer : We are open Monday to Friday, excluding holidays and public holidays. Any order for in-stock parts placed before noon is shipped the same day, Monday to Friday. Items in stock from suppliers are generally shipped within three to four days. When preparing your order, we check that the items are correct and take care to package them securely. We work with major courier companies throughout Europe. You can have your order delivered to your home or to a collection point/locker.

Answer : Yes, absolutely. In accordance with the law, you have a legal period of 14 days from the date of receipt of your package to change your mind and return the product to us (right of withdrawal).

For the return to be accepted and fully refunded, the item must meet the following conditions:

• Brand new condition: The part must not have been fitted, tested on the vehicle, nor show any traces of grease, scratches or wear.
• Original packaging: The product must be returned to us in its original packaging, intact and undamaged (do not stick the shipping label directly onto the part's box, use a protective cardboard box).
• Complete : The part must be accompanied by all its accessories, instructions or any screws.

Note: We advise you to contact us using the form available in our general terms and conditions of sale, Chapter 11, first and foremost. Return shipping costs are the responsibility of the customer. Once our team receives and verifies the part's conformity, we will process your refund within 14 days.

Answer : Don't worry, our customer service team is here to help. Here are the steps to follow so we can resolve the situation as quickly as possible:

• Contact us first: Before returning anything, please contact us using the form available in our general terms and conditions of sale, Chapter 13. Specify your order number and describe the problem encountered.
• Attach photos/videos: To help us understand the problem (part broken during transport, malfunction, etc.), please attach clear photos of the part and its packaging and/or its surroundings. This will allow us to perform a preliminary assessment or guide you remotely.
• Get your return voucher: If the part is indeed defective or we made a referencing error, we will email you a prepaid return label. You will not have to pay anything upfront.
• Prepare the package: Place the complete part, carefully protected in its original box, inside a shipping box, along with:
  • its original state,
  • its possible accessories,
  • its possible instruction manual,
  • any other item supplied with the goods,
  • our return voucher.
• Send your package: Affix the return slip clearly. Drop it off at the indicated collection point.

Upon receipt, our technical team will inspect the part. Depending on your choice and available stock, we will either exchange the part or issue a full refund.